Booking Policies

Deposit Policy

An initial deposit equal to 50% of all charges is due at the time of booking by major credit card. Final payment is automatically charged to the card on file 30 days prior to arrival (60 days for December Holiday stays). Optional travel insurance premiums are due at the time of booking. Pioneer Ridge reserves the right to cancel any reservation if deposit or payment dates are not met.

Refund & Credit Policy

Summer & Winter Bookings (except December Holiday, see below)

Guests may reschedule 31 or more days prior to arrival and apply 100% of all monies paid toward a future stay with a departure date no later than twelve months from original departure date. As an alternative to receiving a full future credit, we offer the following refund policy:

• Cancellations made 31 or more days prior to arrival; guests may opt for a refund less our reservation service fee.
• Cancellations made 30 days to 15 days prior to arrival; guests may opt for a 50% credit toward a future stay.
• Cancellations made 14 days or less prior to arrival are non-refundable and not eligible for lodging credit.

December Holiday Bookings (arrivals from December 16, 2022 to January 2, 2023)

Guests may reschedule 61 or more days prior to arrival and apply 100% of all monies paid toward a future stay with a departure date no later than twelve months from original departure date. As an alternative to receiving a full future credit, we offer the following refund policy:

• Cancellations made 61 or more days prior to arrival; guests may opt for a refund less our reservation service fee.
• Cancellations made 60 days to 31 days prior to arrival; guests may opt for a 50% credit toward a future stay.
• Cancellations made 30 days or less prior to arrival are non-refundable and not eligible for lodging credit.

Vacation Home Rental Regulations (City Ordinance)

Pioneer Ridge abides by the City of Steamboat Springs ordinance in regards to vacation home rentals. Each vacation home rental that Pioneer Ridge manages has been issued a vacation home rental license along with a permit number which can be found on the individual property pages of our website. Click here to read the Steamboat Springs city ordinance rules regarding vacation home rentals.

Minimum Night Stay Policy

Minimum night stays vary from season to season and from property to property, often changing regularly depending on occupancy levels. You may do an availability search on any particular property to see if your stay criteria passes our minimum night stay requirements. Due to limitations with our online booking system, we may be more flexible with our minimum night stays if you speak with one of our knowledgeable reservation agents at 888-672-6938.

Travel Insurance

Even the best planned vacation can be interrupted due to illness or other personal circumstances. Optional travel insurance premiums are paid at the time the reservation is booked. You will have 14 days to review the policy information and decline the coverage for full refund of premium paid. We highly recommend that you purchase travel insurance as we are unable to vary from our cancellation policies.

Click here for details on travel insurance available through Pioneer Ridge.

Damage Waiver Fee

A Damage Waiver Fee is included in the total cost of all reservations. This fee varies per reservation depending on the type of accommodation and length of stay. This fee is not insurance. It protects you from incurring expenses related to accidental damage to your rental unit occurring during your stay PROVIDED DAMAGE IS DISCLOSED TO MANAGEMENT PRIOR TO CHECK-OUT.

Click here for details about our Damage Waiver Fee.

Stay policies

Checking In & Checking Out:

All guests check-in and check-out at the Pioneer Ridge Office located at 2150 Resort Drive, Steamboat Springs, Colorado 970-879-0517/800-233-8102. Check-in is no earlier than 4:00 P.M. and check out time is 10 am. There are no refunds for early departures. A fee will be charged for any late departures not approved by a member of Pioneer Ridge's management. If there is not incoming arrival for the property, we can extend check-out until Noon for your convenience at no additional charge. Departures beyond Noon are subject to additional fees. Contact our front desk for further information. If there is not incoming arrival for the property, we can extend check-out until Noon for your convenience at no additional charge. Departures beyond Noon are subject to additional fees. There will be an additional fee as well as possible removal of belongings for units not vacated by 10 a.m. Although we try to have every unit ready by 4:00 P.M. during busy times there may be delays. No refunds will be given due to delays. Click here for our Interactive Check-in/Property Location Map. Click here for a PDF version of our Check-in/Property Location Map.

Keys

Only a certain number of keys are allowed per unit depending on the size. Guests must return all keys to our office at time of check out. If a key is lost or accidentally taken home we require a charge of $25.00 per key if not returned to Pioneer Ridge with in seven days of your departure.

Garage Door Openers

If a garage door opener is lost or accidentally taken home we require a charge of $125.00 per garage door opener if not returned to Pioneer Ridge within seven days of your departure.

Dogs

Dogs are ONLY permitted in designated Dogs Friendly properties with prearranged reservations. All dogs must be registered at check-in. A $50.00 per dog/per day (plus tax) fee is required to be paid prior to check-in. A maximum of 2 dogs are allowed per property. If unauthorized pets are discovered on premises a minimum fee of $500 per dog (plus tax) will be charged to the guest's credit card and the guest will be asked to vacate with no refund. If a pet is discovered in a non-pet friendly property a fine of $1000 per pet (plus tax) will be charged to the guest's credit card and the guest will be asked to vacate with no refund. Each guest who brings a dog or dogs must sign the Guest's Acceptance of Responsibility for the Canine Code of Conduct upon check-in.

Smoking

Smoking is not permitted in any of our rental properties. Decontamination charges at a minimum of $250 will be assessed.

Parking Policies

Parking around the base of the Steamboat Ski Resort is always at a premium, and many vacation rental properties only provide 1 parking space per condominium. Additional parking spaces may not be available at the property, especially during peak demand dates, and we will do our best to accommodate additional parking needs offsite. Please travel with One vehicle whenever possible, especially if you are staying in a property with Two Bedrooms or fewer.

No Oversized Vehicles: Oversized vehicles such as recreational vehicles, trailers and boats are not permitted at any of our rental properties and may be towed at the vehicle owner's expense.

Hot Tubs/Pools

There are times when hot tubs and pools are closed for cleaning, maintenance and repairs. There are no refunds if a property’s hot tub or pool is out of service.

Lost and Found

Pioneer Ridge is not responsible for the loss of money, jewelry, or valuables of any kind. All items left behind by any and all guests are the sole responsibility of the guest. If you feel that you may have left an item behind, please call us so that we can search for it. If your item is found, we will have it shipped to you via UPS at your cost. All items not called about or claimed within 2 weeks will be donated to a local charity.

Special Request

All special requests are subject to availability. Each condominium, townhome and home is individually owned. Therefore, views, décor, furnishings and bedding type may vary. We will make every effort to honor your special requests but cannot guarantee them.

Quiet Hours

Several of our properties have their own listing of specific quiet hours. Many local residents strongly defend their rights to peace and will not hesitate to call the police to enforce the local nuisance code that is effective from 7:00 pm until 7:00 am daily. Simply respect your neighbors and refrain from boisterous activity after 7 pm. Any violation of city noise or disturbance ordinances could result in a fine or removal from the property.

Audio/Video Systems

Each Pioneer Ridge property has a different configuration of audio / video entertainment, including televisions, DVD or Blu Ray players, iPod docks, and gaming systems. Many of our property owners have supplied written instructions to assist guests with operating the audio / video systems. If you are having any problem with these systems, you must contact our front desk. If you choose to attempt to reconnect, rewire, or reconfigure any audio / video components in your property, it will result in a minimum charge of $250.

Audio/visual entertainment options and content vary from property to property and are not guaranteed by management. This includes, but is not limited to, cable TV, satellite TV, smart TVs and streaming services.

Housekeeping Services & Supplies

All of our guests arrive to a clean and presentable accommodation at the beginning of their stay and have it professionally cleaned upon their departure. Items Pioneer Ridge provides include the following:

• Linens and towels
• Bath amenities (bath soap, shampoo, lotion, toilet paper, tissues)
• Kitchen amenities (dishes, glassware, silverware, dish soap, sponges, paper towels, trash bags, salt/pepper, coffee filters, starter coffee)

Extra towels and replenishment of bath and kitchen amenities are available at no cost during business hours.

A mid-stay clean is provided for stays of 8 nights or more and includes a light cleaning of the kitchen and bathrooms, exchanging towels, emptying trash receptacles, making beds with fresh linens, and vacuuming and dusting living areas and bedrooms.

Additional housekeeping services are available for a nominal fee and may be arranged through the front desk.

Housekeeping at Platinum Properties

Guests staying at Platinum properties receive every other day trash and towel service in the winter only. A mid-stay clean is provided on all stays of 8 nights or longer and includes a light cleaning of the kitchen and bathrooms, exchanging towels, emptying trash receptacles, making beds with fresh linens, and vacuuming and dusting living areas and bedrooms.