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What you need to know about staying with Pioneer Ridge

Pioneer Ridge Booking & Stay Policies

Thank you for your interest in visiting beautiful Steamboat Springs and staying in a Pioneer Ridge managed property. We are delighted you are considering us as your lodging provider during your visit. We have developed the following lodging policies to protect the interests of the individual owner's of our rental properties, the neighbors in the surrounding properties, and to ensure the safety and enjoyment of each of our guests. The policies have been grouped into two catagories:

Booking Policies

Summer: For stays between May and October

Private Homes: Initial deposit of one night's lodging is required at the time of booking. Final payment is due 45 days prior to arrival. If a reservation is cancelled more than 45 days before arrival, the initial deposit forfeited. If a reservation is cancelled within 45 days of arrival, full payment is forfeited.

Condominiums & Townhomes: Initial deposit of one night's lodging is required at the time of booking. Final payment is due 14 days prior to arrival. If a reservation is cancelled more than 14 days before arrival, the initial deposit is forfeited. If a reservation is cancelled within 14 days of arrival, full payment is forfeited.

Winter (except Holiday): For stays between November and April

Private Homes: An initial non-refundable deposit of two night's lodging is required at the time of booking. Final payment is due 60 days prior to arrival. If a reservation is cancelled more than 60 days before arrival, the initial deposit is forfeited. If a reservation is cancelled within 60 days of arrival, full payment is forfeited.

Condominiums & Townhomes: An initial deposit of two night's lodging is required at the time of booking. Final payment is due 30 days prior to arrival. If a reservation is cancelled more than 30 days before arrival, the initial deposit is forfeited. If a reservation is cancelled within 30 days of arrival, full payment is forfeited.

Holiday: For stays between November and April

Private Homes: An initial non-refundable deposit of two night's lodging is required at the time of booking. Final payment is due 60 days prior to arrival. If a reservation is cancelled more than 60 days before arrival, the initial deposit is forfeited. If a reservation is cancelled within 60 days of arrival, full payment is forfeited.

Condominiums & Townhomes: An initial deposit of two night's lodging is required at the time of booking. Final payment is due 45 days prior to arrival. If a reservation is cancelled more than 45 days before arrival, the initial deposit is forfeited. If a reservation is cancelled within 45 days of arrival, full payment is forfeited.

Reservation changes

Changes made before the final payment is made will be subject to a $100 change fee and is based on availability. No changes to a reservation can be made after the final payment is made. We cannot refund any monies should you decide to shorten your stay.

Vacation Home Rental Regulations (City Ordinance)

Pioneer Ridge abides by the City of Steamboat Springs ordinance in regards to vacation home rentals. Each vacation home rental that Pioneer Ridge manages has been issued a vacation home rental license along with a permit number which can be found on the individual property pages of our website. Click here to read the Steamboat Springs city ordinance rules regarding vacation home rentals.

Minimum Night Stay Policy

Minimum night stays vary from season to season and from property to property, often changing regularly depending on occupancy levels. You may do an availability search on any particular property to see if your stay criteria passes our minimum night stay requirements. Due to limitations with our online booking system, we may be more flexible with our minimum night stays if you speak with one of our knowledgeable reservation agents at 888-672-6938.

Travel Insurance

Even the best planned vacation can be interrupted due to illness or other personal circumstances. Optional travel insurance can be included with your reservation. Travel insurance is non-refundable once it has been purchased. We highly recommend that you purchase travel insurance, as we are unable to vary from our cancellation policies.

Click here for details on travel insurance available through Pioneer Ridge.

Peace Of Mind Damage Deposit Waiver

Accidents happen and at Pioneer Ridge we don't believe your vacation experience should suffer because of it. For this reason we offer a Peace Of Mind Damage Deposit Waiver which protects you from theft or damage which results within the property during your stay.

Click here for details about our Peace Of Mind Damage Deposit Waiver.

Stay policies

Checking In & Checking Out:

Guests staying at Alpenglow Condominiums, Alpenglow Townhouses, and Howelsen Place Condominiums shall check-in downtown at the Steamboat Hotel Bristol, 917 Lincoln Avenue. For details please click here. If you are arriving during April or May please double check with the Pioneer Ridge office for check-in location as the Hotel Bristol regularly closes during this time.

All other guests will check-in and check-out at the Pioneer Ridge Office located at 2150 Resort Drive, Steamboat Springs, Colorado 970-879-0517/800-233-8102. Check-in is no earlier than 4:00 P.M. and check out time is 10 am. There are no refunds for early departures. A fee will be charged for any late departures not approved by a member of Pioneer Ridge's management. If there is not incoming arrival for the property, we can extend check-out until Noon for your convenience at no additional charge. Departures beyond Noon are subject to additional fees. Contact our front desk for further information. If there is not incoming arrival for the property, we can extend check-out until Noon for your convenience at no additional charge. Departures beyond Noon are subject to additional fees. There will be an additional fee as well as possible removal of belongings for units not vacated by 10 a.m. Although we try to have every unit ready by 4:00 P.M. during busy times there may be delays. No refunds will be given due to delays. Click here for our Interactive Check-in/Property Location Map. Click here for a PDF version of our Check-in/Property Location Map.

Keys

Only a certain number of keys are allowed per unit depending on the size. Guests must return all keys to our office at time of check out. If a key is lost or accidentally taken home we require a charge of $25.00 per key if not returned to Pioneer Ridge with in seven days of your departure.

Garage Door Openers

If a garage door opener is lost or accidentally taken home we require a charge of $125.00 per garage door opener if not returned to Pioneer Ridge within seven days of your departure.

Pets

Pets are ONLY permitted in designated Pet Friendly properties with prearranged reservations. All pets must be registered at check-in and a $50.00/per pet (plus tax) fee for condominiums and townhomes and $100.00/per pet (plus tax) fee for homes is required prior to check-in. If unauthorized pets are on premises a minimum fee of $250 will be charged to the guest's credit card and the guest will be asked to vacate with no refund. Each guest who brings a pet must sign the Guest's Acceptance of Responsibility for the Canine Code of Conduct upon check-in.

Smoking

Smoking is not permitted in any of our rental properties. Decontamination charges at a minimum of $250 will be assessed.

Parking Policies

Parking around the base of the Steamboat Ski Resort is always at a premium, and many vacation rental properties only provide 1 parking space per condominium. Additional parking spaces may not be available at the property, especially during peak demand dates, and we will do our best to accommodate additional parking needs offsite. Please travel with One vehicle whenever possible, especially if you are staying in a property with Two Bedrooms or fewer.

No Oversized Vehicles: Oversized vehicles such as recreational vehicles, trailers and boats are not permitted at any of our rental properties and may be towed at the vehicle owner's expense.

Hot Tubs/Pools

There are times when hot tubs and pools are closed for cleaning, maintenance and repairs. There are no refunds if a property’s hot tub or pool is out of service.

Lost and Found

Pioneer Ridge is not responsible for the loss of money, jewelry, or valuables of any kind. All items left behind by any and all guests are the sole responsibility of the guest. If you feel that you may have left an item behind, please call us so that we can search for it. If your item is found, we will have it shipped to you via UPS at your cost. All items not called about or claimed within 2 weeks will be donated to a local charity.

Special Request

All special requests are subject to availability. Each condominium, townhome and home is individually owned. Therefore, views, décor, furnishings and bedding type may vary. We will make every effort to honor your special requests but cannot guarantee them.

Quiet Hours

Several of our properties have their own listing of specific quiet hours. Many local residents strongly defend their rights to peace and will not hesitate to call the police to enforce the local nuisance code that is effective from 7:00 pm until 7:00 am daily. Simply respect your neighbors and refrain from boisterous activity after 7 pm. Any violation of city noise or disturbance ordinances could result in a fine or removal from the property.

Audio/Video Systems

Each Pioneer Ridge property has a different configuration of audio / video entertainment, including televisions, DVD or Blu Ray players, iPod docks, and gaming systems. Many of our property owners have supplied written instructions to assist guests with operating the audio / video systems. If you are having any problem with these systems, you must contact our front desk. If you choose to attempt to reconnect, rewire, or reconfigure any audio / video components in your property, it will result in a minimum charge of $250.


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