Check-in Information & Location
Due to the COVID-19 Pandemic, Pioneer Ridge has reduced our front desk hours and are encouraging limited in-person visits at our front desk to not put our employees, owners, and visitors at further risk. Feel free to call or text 970-879-3700 regarding questions and check-out procedures. You can also send emails to FrontDesk@ResortGroup.com.
The main Pioneer Ridge front desk and check-in location is at 2150 Resort Drive, Steamboat Springs, Colorado, 970-879-0517 / 888-672-6938. Click here for directions.
- Exit US Hwy. 40 onto Mt. Werner Road
- Proceed east toward the mountain for 1/4 mile
- Turn left on Resort Drive
- Take your first left into the parking lot
- Check-in parking is just past the front door on the right
- Check-in: 4:00 P.M.
- Check-out: 10:00 A.M.
Check-in is no earlier than 4:00 P.M. and check-out is no later than 10:00 A.M. Although we try to have every property ready by 4:00 P.M. during busy times there may be delays. No refunds will be given due to delays.
After Hours Check-in
Check-in is available 24-hours a day. Front desk staff hours vary by season. In the event the office is closed, use the courtesy phone and follow instructions posted next to the phone located in the entryway.
Building facilities include luggage storage, guest lounge with television and free high-speed Internet access terminal, lobby with large fireplace and plenty of reading materials. There is also a guest locker room with showers for those who wish to ski the same day as check-out.
Peace Of Mind Damage Deposit Waiver
Accidents happen, and at Pioneer Ridge we don't believe your vacation experience should suffer because of it. For this reason we offer a Peace Of Mind Damage Deposit Waiver, which protects you from theft or damage that may occur within the property during your stay.
For a cost of $35.00 for a stay in a condominium and $59 for a stay in a private home, you may purchase the Peace of Mind Damage Deposit Waiver provided through MDM Group Associates, Inc., which covers accidental or incidental damage to the residence interior up to a maximum amount of $3,000. Any damages or theft not covered by the waiver or that exceeds the coverage amount will be charged to the credit card on file. Terms and conditions apply as stated in the Term of Waiver form. By submitting payment for this plan, you authorize and direct MDM Group Associates, Inc. to pay directly to Pioneer Ridge any amounts covered under the Peace of Mind Damage Deposit Waiver.
If you do not purchase the Peace of Mind Damage Deposit Waiver, a credit card hold of $500 for condominium stays and $1000 for private home stays will be charged to the credit card on file. Any and all damage or theft charges will be charged to this credit card. The credit card hold will be released following check-out and confirmation there is no damage or theft.
To purchase Vacation Rental Damage Coverage, please speak with one of our reservation agents at 888-672-6938, or you may arrange for your Vacation Rental Damage Coverage upon check-in. For more information about Peace Of Mind Damage Deposit Waiver click here.
Check-in Location Map
The green marker below marks the check-in location. PDF of check-in and property location map.