ABOUT US
Lodging Policies
Summer Deposit & Cancellation Policies
For stays between May and October
Condominums and Townhomes: Initial deposit of $250, or one night's lodging, which ever is greater, is required at the time of booking. Final payment is due 30 days prior to arrival. If a reservation is cancelled more than 30 days before arrival, the initial deposit is forfeited. If a reservation is cancelled within 30 days of arrival, full payment is forfeited.
Private Homes: Initial deposit of $500, or one night's lodging, which ever is greater, is required at the time of booking. Final payment is due 45 days prior to arrival. If a reservation is cancelled more than 45 days before arrival, the initial deposit forfeited. If a reservation is cancelled within 45 days of arrival, full payment is forfeited.
Winter Deposit & Cancellation Policies
For stays between November and April
Condominums & Townhomes: Initial deposit of $500, or one night's lodging, which ever is greater, is required at the time of booking. Final payment is due 30 days prior to arrival, 45 days for Holiday reservations. If a reservation is cancelled more than 30 days before arrival, 45 days for Holiday reservations, the initial deposit is forfeited. If a reservation is cancelled within 30 days of arrival, 45 days for Holiday reservations, full payment is forfeited.
Private Homes: Initial deposit of $500, or one night's lodging, which ever is greater, is required at the time of booking. Final payment is due 60 days prior to arrival. If a reservation is cancelled more than 60 days before arrival, the initial deposit is forfeited. If a reservation is cancelled within 60 days of arrival, full payment is forfeited.
Reservation changes
Changes made before the final payment is made will be subject to a $100 change fee and is based on availability. No changes to a reservation can be made after the final payment is made. We cannot refund any monies should you decide to shorten your stay.
Minimum Night Stay Policy
Minimum night stays vary from season to season and from property to property. To find the minimum night stay for a specific property during a particular time period, navigate to that property's page and scroll down to the rate table. Minimum night stays are displayed in the rate table for each rate season.
Short Stay Policy: Condominiums/Townhomes
We may take 2 or 3 night stays at certain condominiums and townhomes during specific seasons. Cleaning fees will apply to all stays of 2 or 3 paid nights. The amount of the cleaning fee is dependant on the size of the property according to the following table:
| Property Size | Cleaning Fee |
|---|---|
| Studio & One Bedroom | $25 |
| Two bedroom | $40 |
| Three bedroom | $55 |
| Four bedroom | $65 |
| Five bedroom | $80 |
| Six bedroom | $95+ |
There are properties that have higher cleaning fees. Please see individual property pages for details.
These additional cleaning fees will be collected when final payment is due.
Short Stay Policy: Private Homes
We may take 4 night stays or less at certain private homes during specific seasons. Cleaning fees will apply to all stays of 4 paid nights or less. The amount of the cleaning fee is dependant on the individual property. Please see individual property pages for details.
These additional cleaning fees will be collected when final payment is due.
Travel Insurance
Even the best-planned vacation can be interrupted due to illness, weather or other circumstances beyond control. Optional travel insurance can be included with your reservation to protect your vacation investment from specific unexpected circumstances. Once you receive your confirmation, you have 10 days to review your coverage. If this plan does not meet your needs, you can call us to remove your coverage and receive a full refund provided you have not already left on your trip; after 10 days from receipt of payment, coverage is in effect and the plan is non-refundable. We highly recommend that you purchase travel protection, as we are unable to vary from our cancellation policies.
The premium for the current travel insurance policy equals 6.95% of lodging, tax and fees, and is due at the time of booking in addition to initial deposit. Click here to download the CSA Travel Protection brochure.
Previously Offered Travel Insurance Policies
If you purchased travel insurance through our call center before August 1, 2009, click here for details regarding the coverage you purchased.
If you purchased travel insurance through our online booling before September 21, 2009, click here for details regarding the coverage you purchased.
Additional Trip Coverage
CSA Property Damage Protection: In Lieu of a $250 authorization hold on a credit card at check-in, guests have the option to purchase Property Damage Protection that will cover for incidental damages up to a maximum of $5000.00 for a nominal one time fee of $29. To purchase peace of mind Property Damage Protection, please speak with one of our reservation agents at 888-672-6938. For more information about CSA Property Damage Protection click here.
Protect Additional Arrangements: Planning a vacation does not stop after your lodging reservation has been booked. You may have booked additional arrangements that are essential to your vacation experience that need to be protected. Protect your entire vacation, from flights to a rental car, round of golf, or show tickets. Ask your reservationist for more information - 888-672-6938, or click here to purchase directly from CSA.
Checking In & Checking Out
All guests will check-in and check-out at the Pioneer Ridge Office located at 675 Snap Dragon Way, Steamboat Springs, Colorado 970-879-0517/800-233-8102. Check-in is no earlier than 4:00 P.M. and check-out is no later than 10:00 A.M. There will be an additional fee as well as possible removal of belongings for units not vacated by 10 a.m. Although we try to have every unit ready by 4:00 P.M. during busy times there may be delays. No refunds will be given due to delays. Click here for our Interactive Check-in/Property Location Map. Click here for a PDF version of our Check-in/Property Location Map.
Security Damage Deposit: A credit card authorization hold will be processed at time of check-in for the amount of $250. In lieu of this hold on available funds, Property Damage Protection may be acquired for a one time nominal fee of $29.00 at time of check-in.
Room Keys
Only a certain number of keys are allowed per unit, depending on the size of the unit. GUESTS MUST RETURN ALL KEYS TO OUR OFFICE AT TIME OF CHECK-OUT. Keys left in the unit at check in are subject to a recovery fee. If a key is lost, stolen or accidentally taken home, we require a key charge of $25.00 per key to be paid by the guest at check out or will be deducted from your security deposit.
Hot Tubs
There are times when hot tubs and pools are closed for cleaning, maintenance and repairs. There are no refunds if a unit’s hot tub or pool is out of service.
Lost and Found
Pioneer Ridge is not responsible for the loss of money, jewelry, or valuables of any kind. All items left behind by any and all guests are the sole responsibility of the guest. If you feel that you may have left an item behind, please call us so that we can search for it. If your item is found, we will have it shipped to you via UPS at your cost. All items not called about or claimed within 2 weeks will be donated to a local charity.
Special Request
All special requests are subject to availability. Each condominium, townhome and home is individually owned. Therefore, views, décor, furnishings and bedding type may vary. We will make every effort to honor your special requests but cannot guarantee them.
Pet Policies
Pioneer Ridge does have specific properties that allow pets - click here to view pet friendly properties. All pets must be registered at check-in and a $35.00 fee per pet for condominiums and townhomes and $100.00 for homes is required when your reservation is made.
Provisions
Quoted lodging charge excludes state and local taxes and resort fees. Taxes and resort fees are subject to change without notice. Pioneer Ridge reserves the right, without liability, to substitute equivalent accommodations at the same or lower rental rates. Pioneer Ridge makes no warranties nor assumes any responsibility with respect to the following:
- Delays or cancellations of any public or private transportation of guest to and from home location to Steamboat Springs, Colorado.
- Any policy or action or program of the operation of the Steamboat Ski Area or any other recreational facility in Steamboat Springs.
- Lodging Policies
- Pioneer Ridge
- Guest Testimonials
- Download Brochure
- Checking In & Out
- Property Location Map
- Employment
- Summer Deposit/Cancellation Policy
- Winter Deposit/Cancellation Policy
- Reservation changes
- Minimum night stay policy
- Travel Insurance
- Checking In & Checking Out
- Room Keys
- Hot Tubs
- Lost and Found
- Special Request
- Pet Policies
- Provisions
